Operations Manager – Facility Management
Saudi Arabia
Full timeOn-site
Job description
About SavorFM
SavorFM, a subsidiary of Zeoof Group, specializes in delivering integrated facility management solutions across internal group projects and external client portfolios.
Our services cover engineering and maintenance, housekeeping and cleaning, security, hospitality support, asset management, energy and environmental services, and specialized facility solutions. We are committed to operational excellence, service quality, sustainability, and long-term client partnerships.
Position Overview
We are seeking an experienced Operations Manager – Facility Management to lead and oversee the day-to-day operations of multiple facility management contracts and projects.
The successful candidate will be responsible for ensuring efficient service delivery, operational performance, client satisfaction, cost optimization, and compliance with contractual and regulatory requirements.
This role requires a strong operational leader with comprehensive experience in managing integrated facility management operations, technical teams, service providers, and client relationships.
Key Responsibilities
- Oversee daily operations across assigned facility management projects and contracts.
- Manage integrated FM services, including hard services (MEP, HVAC, electrical, plumbing, civil maintenance) and soft services (cleaning, housekeeping, security, landscaping, pest control, and hospitality support).
- Ensure all services are delivered in accordance with contractual obligations, SLAs, KPIs, and quality standards.
- Lead, supervise, and develop technical teams, supervisors, site managers, and operational staff.
- Develop and implement operational plans, preventive maintenance programs, and service delivery strategies.
- Monitor operational performance, productivity, service quality, and customer satisfaction.
- Manage operational budgets, cost control, manpower planning, and resource allocation.
- Oversee subcontractors, suppliers, and service providers to ensure performance and compliance.
- Establish and maintain strong relationships with clients, ensuring timely resolution of complaints and service requests.
- Ensure compliance with Saudi regulations, health and safety requirements, and relevant industry standards.
- Monitor maintenance activities, work orders, asset performance, and operational reports through CAFM/CMMS systems.
- Identify operational risks, implement corrective actions, and drive continuous improvement initiatives.
- Support business growth through operational planning, contract mobilization, and the development of service delivery capabilities.
- Prepare periodic operational reports and present performance updates to senior management.
Qualifications & Experience
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Facilities Management, or a related discipline.
- Minimum 8–10 years of relevant experience in facility management operations.
- At least 5 years in a managerial or senior operational leadership role within the FM industry.
- Proven experience managing multiple FM contracts, projects, and operational teams.
- Strong technical understanding of MEP systems, HVAC, building maintenance, and integrated facility management services.
- Demonstrated experience in managing both hard and soft FM services.
- Strong knowledge of contract management, SLAs, KPIs, preventive maintenance, and operational budgeting.
- Experience in the Saudi Arabia facility management market is highly preferred.
- Familiarity with CAFM/CMMS platforms and facility management reporting systems.
- Strong leadership, communication, negotiation, and decision-making skills.
- Excellent planning, organizational, and problem-solving abilities.
Preferred Qualifications
- Professional certifications such as CFM, FMP, or equivalent are an advantage.
- Knowledge of international FM standards and best practices, including ISO 41001, ISO 9001, and ISO 45001.
- Experience in large-scale commercial, residential, hospitality, and mixed-use developments.
- Experience in contract mobilization, transition management, and service delivery improvement.
What We Are Looking For
A results-driven Facility Management professional with strong technical and commercial capabilities, capable of leading diverse operational teams, managing complex FM contracts, maintaining high service standards, and driving operational efficiency and business growth.